Terms of Service

1. Acceptance of Terms

By accessing or using Veteran Tools ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Veteran Tools.

2. Description of Service

Veteran Tools provides software tools to assist veterans with VA disability claims, including:

• Document upload and organization
• AI-powered document analysis and data extraction
• Personal statement and buddy letter generation
• Condition tracking and secondary condition identification
• Disability rating calculations
• Claim package organization
• Appeals guidance and resources

2.1 No Service Level Agreement

The Service is provided without any guaranteed uptime or availability. We do not offer a Service Level Agreement (SLA). While we strive to maintain reliable service, we do not guarantee that the Service will be available at all times or that it will be uninterrupted or error-free.

3. Important Disclaimers

4. AI-Generated Content and Limitations

By using our AI-powered features, you accept that AI-generated content is provided as a starting point and assistant tool, not as a finished product ready for submission without your review and verification.

5. Limitation of Liability

IN NO EVENT SHALL VETERAN TOOLS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Denial of your VA claim or appeal
• Errors or inaccuracies in AI-generated content
• Mistakes in document processing or data extraction
• Incorrect disability rating calculations or estimates
• Delays in your claim processing
• Any decisions made by the VA or other agencies
• Any damages resulting from your reliance on information provided by the Service
• Service interruptions, downtime, or data loss

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if Veteran Tools has been advised of the possibility of such damages.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Veteran Tools disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of any content
• Warranties that AI-generated content will be accurate or suitable for your needs
• Warranties that use of the Service will result in any particular outcome with the VA
• Warranties regarding the availability or uptime of the Service

7. User Responsibilities and Acceptable Use

By using the Service, you agree to:

• Provide accurate and truthful information
• Review and verify all AI-generated content before use
• Not submit false or fraudulent claims to the VA
• Keep your account credentials secure and not share them with others
• Not use the Service for any unlawful purpose
• Not attempt to reverse engineer, decompile, hack, or compromise the Service
• Not upload malicious files, viruses, or harmful content
• Comply with all applicable laws and regulations

7.1 Prohibited Activities

You may not:

• Use automated scripts, bots, or scrapers to access the Service
• Resell, redistribute, or sublicense access to the Service
• Use the Service to build a competing product or service
• Circumvent any access controls or usage limits
• Impersonate another person or misrepresent your identity
• Interfere with or disrupt the Service or servers
• Use the Service to transmit spam or unsolicited communications
• Attempt to gain unauthorized access to other users' accounts or data

8. User Eligibility

To use Veteran Tools, you must:

• Be at least 18 years of age
• Be a U.S. military veteran, active duty service member, family member of a veteran, or authorized representative acting on behalf of a veteran
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using the Service under applicable law

9. Intellectual Property

Our Content: The Service, including its design, features, code, and content created by Veteran Tools, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without permission.

Your Content: You retain ownership of the documents and information you upload. By uploading content, you grant Veteran Tools a limited, non-exclusive license to process and store your content solely for the purpose of providing the Service to you.

Generated Content: Content generated by the Service based on your input (such as personal statements) is yours to use. However, you are responsible for reviewing and taking ownership of such content before using it.

10. Copyright Infringement (DMCA)

We respect intellectual property rights. If you believe content on the Service infringes your copyright, please send a DMCA takedown notice to legal@veterantools.com with:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location
• Your contact information (name, address, phone, email)
• A statement that you have a good faith belief the use is unauthorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

11. Indemnification

You agree to indemnify, defend, and hold harmless Veteran Tools, its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or upload
• Any false or fraudulent claims you submit to the VA
• Your violation of any applicable law or regulation

12. Account Termination

By You: You may terminate your account at any time by contacting us at support@veterantools.com or using account deletion features.

By Us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our discretion. We will make reasonable efforts to notify you before termination unless immediate action is required to protect the Service or other users.

Upon termination, your right to use the Service ceases immediately. See our Privacy Policy for information about data deletion.

13. Payment Terms

Free Features: Certain features, including the Letter Generator, are provided free of charge.

Paid Features: Some features may require payment. Pricing will be clearly displayed before purchase. All payments are processed securely through third-party payment processors (Stripe). We do not store your full payment card information.

Refunds: Refund requests will be considered on a case-by-case basis. Contact us at support@veterantools.com for refund inquiries within 30 days of purchase.

14. Force Majeure

Veteran Tools shall not be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, acts of God, or severe weather events
• War, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Internet or telecommunications failures
• Cyberattacks, including DDoS attacks
• Third-party service provider outages (cloud hosting, AI services, etc.)
• Power outages or infrastructure failures
• Labor disputes or strikes

15. Modifications to Service and Terms

Service Changes: We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

Terms Changes: We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on the Service at least 30 days before taking effect. Your continued use after changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

16. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles.

16.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@veterantools.com and attempt to resolve the dispute informally for at least 30 days.

16.2 Binding Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

• Location: Arbitration shall take place in Cheyenne, Wyoming, or at another mutually agreed location. You may also participate by phone or video conference.
• Fees: Veteran Tools will pay all arbitration filing fees and arbitrator costs for claims under $10,000. For claims over $10,000, fees will be split according to AAA rules.
• Decision: The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

16.4 Class Action Waiver

YOU AND VETERAN TOOLS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

16.5 Opt-Out of Arbitration

You may opt out of the arbitration agreement by sending written notice to legal@veterantools.com within 30 days of first accepting these Terms. Your notice must include your name, address, email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in Wyoming.

17. Export Controls

The Service is subject to United States export control laws and regulations. You agree to comply with all applicable U.S. export laws and not to export, re-export, or transfer the Service or any technical data received through the Service to any country, entity, or person prohibited by U.S. law.

18. Survival

The following provisions shall survive termination of these Terms: Sections 3 (Disclaimers), 4 (AI Limitations), 5 (Limitation of Liability), 6 (Disclaimer of Warranties), 9 (Intellectual Property), 10 (DMCA), 11 (Indemnification), 14 (Force Majeure), 16 (Governing Law and Dispute Resolution), 17 (Export Controls), and this Section 18.

19. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. Veteran Tools may assign these Terms or any rights hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.

20. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by Veteran Tools to be effective.

21. Notices

To You: We may provide notices to you via email to the address associated with your account, through the Service, or by posting on our website. Email notices are deemed received 24 hours after sending.

To Us: You may send legal notices to us at legal@veterantools.com. Notices are deemed received upon confirmed delivery.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Veteran Tools regarding the Service and supersede any prior agreements, communications, or understandings, whether written or oral.

24. Contact Us

If you have questions about these Terms of Service, please contact us: